Q: I placed an order today will I receive it tomorrow?
A: Overnight orders ship Monday through Wednesday. We will always ship ASAP! If we can get your order out same day we will! Shipping animals can be tricky sometimes and we do have to play by Mother Nature's rules in regards to temperatures and natural disasters. We also ship first come, first serve, so when we have a higher order volume, we may have to delay shipment. We will notify you of your estimated ship date, and provide tracking once available. Remember, you want your animals shipped as safely as possible. We aim to do that for you!!!
Q: I need my order to ship on a certain day, can you do that?
A: Certainly! Put special requests in the "Notes" section when placing your order. We will hold orders for up to 2 weeks. Of course, if Mother Nature decides to be fickle, we will hold as long as we need to, to be safe. We only ship Monday - Wednesday though, because if there is a delay, we don't want your animal(s) sitting at FedEx over the weekend.
Q: I am not going to be home to receive my package, what do I do?
A: Send us your zip code and let us find a FedEx Ship Center near you to have your creepy babies held for you to pick up! In most cases, this is much safer than having your new tenant ride the delivery truck.
Q: I want a specific sex for my animal, can you do that?
A: Due to the many animals we offer, we cannot sex everything. We have a Male and Female section for tarantulas and label the remaining animals we have sexed on our website. Unfortunately, if it is not listed as sexed, the animals are sold as unsexed.
Q: Do you offer Freebies?!
A: Absolutely! Orders shipping Priority Overnight (no 2nd Day) and over $150 (not including shipping) we typically throw a little something in... May be a few feeders, tarantulas, scorpions, or other oddities. Just depends on what we have, and what you order. We will not send an aggressive species when you have purchased docile species for example.
Q: Can I add onto my current order?
A: As long as your order has not shipped yet, YES! PLEASE E-MAIL US FIRST!!!! We have been blessed by individuals, like yourself, and have lots of orders. If you purchase again through the website and we do not catch it, your orders may not ship together. Once we receive your e-mail, we will issue a promo code for Free Shipping on the next order. You can then order whatever animal(s) you want to add on, use the promo code, and TADA! More bang for your buck carefully packaged in one little box of AWESOMENESS!
Q: Do you ship outside of the US?
A: Only to Canada at this time. Please contact us for details prior to purchasing. Yeah, we're bummed too. Hopefully in the future we will have more options.
A: Overnight orders ship Monday through Wednesday. We will always ship ASAP! If we can get your order out same day we will! Shipping animals can be tricky sometimes and we do have to play by Mother Nature's rules in regards to temperatures and natural disasters. We also ship first come, first serve, so when we have a higher order volume, we may have to delay shipment. We will notify you of your estimated ship date, and provide tracking once available. Remember, you want your animals shipped as safely as possible. We aim to do that for you!!!
Q: I need my order to ship on a certain day, can you do that?
A: Certainly! Put special requests in the "Notes" section when placing your order. We will hold orders for up to 2 weeks. Of course, if Mother Nature decides to be fickle, we will hold as long as we need to, to be safe. We only ship Monday - Wednesday though, because if there is a delay, we don't want your animal(s) sitting at FedEx over the weekend.
Q: I am not going to be home to receive my package, what do I do?
A: Send us your zip code and let us find a FedEx Ship Center near you to have your creepy babies held for you to pick up! In most cases, this is much safer than having your new tenant ride the delivery truck.
Q: I want a specific sex for my animal, can you do that?
A: Due to the many animals we offer, we cannot sex everything. We have a Male and Female section for tarantulas and label the remaining animals we have sexed on our website. Unfortunately, if it is not listed as sexed, the animals are sold as unsexed.
Q: Do you offer Freebies?!
A: Absolutely! Orders shipping Priority Overnight (no 2nd Day) and over $150 (not including shipping) we typically throw a little something in... May be a few feeders, tarantulas, scorpions, or other oddities. Just depends on what we have, and what you order. We will not send an aggressive species when you have purchased docile species for example.
Q: Can I add onto my current order?
A: As long as your order has not shipped yet, YES! PLEASE E-MAIL US FIRST!!!! We have been blessed by individuals, like yourself, and have lots of orders. If you purchase again through the website and we do not catch it, your orders may not ship together. Once we receive your e-mail, we will issue a promo code for Free Shipping on the next order. You can then order whatever animal(s) you want to add on, use the promo code, and TADA! More bang for your buck carefully packaged in one little box of AWESOMENESS!
Q: Do you ship outside of the US?
A: Only to Canada at this time. Please contact us for details prior to purchasing. Yeah, we're bummed too. Hopefully in the future we will have more options.
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See the Terms Of Service page for shipping information.
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